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Claims are handled directly through EasyPost. If your protected shipment is lost or damaged, follow these steps:
  1. Wait for the claim window to open — claims become eligible 3 business days after the delivery date.
  2. Submit your claim within 30 days — the claim window closes 30 days after it opens. Claims submitted outside this window will not be accepted.
  3. File via EasyPost — visit the EasyPost claim form and complete all required fields.
Have your UniUni tracking number, proof of value (invoice or receipt), and any supporting photos ready before starting your claim.

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Claim outcomes

Once your claim is submitted, EasyPost reviews it and communicates the outcome. Possible results include:
StatusDescription
Claim submittedYour claim has been received and is queued for review
In reviewEasyPost is actively reviewing your claim
ApprovedClaim approved for the full protected amount
Approved (partial)Claim approved for a portion of the protected amount
Action neededAdditional documentation required from you
RejectedClaim was denied
Claim cancelledThe claim was cancelled
Approved claim payouts are applied either as a wallet credit on your UniUni account or as a direct payment, depending on how your claim is processed.

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Learn more

For full details on EasyPost’s terms and the claims process, see the EasyPost Insurance Claims guide. For questions about a specific claim or your coverage, contact retailsupport@uniuni.com.