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If new Shopify orders stop importing — they don’t appear on the Shopify Import page even though they’re unfulfilled in your Shopify admin — your store connection may need to be refreshed. Refreshing re-establishes the connection so new orders import again.

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Refresh your connection

1

Open your Shopify integration settings

Go to Settings → Integrations and open your Shopify integration.
2

Click Refresh connection

Click Refresh connection. The button shows a brief loading state, then a success dialog confirms your connection has been refreshed.
After refreshing, new orders will import normally.

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Need more help?

Contact Support

If orders placed before the refresh are still missing, reach out to our retail support team.