Skip to main content
Shipping to Canada? See Canada.
Returns are not supported for US shipments at this time. UniUni does not offer return-to-sender service for packages shipped within or to the United States.

​
What happens to undeliverable shipments

If a US shipment cannot be delivered, it will be automatically set for disposal. A shipment is subject to disposal when any of the following conditions apply:
  • The shipment has moved beyond Received status and has been physically inducted into transit
  • The shipment has transitioned away from received in the platform, reflecting the physical movement of the package
  • All re-delivery attempts have been exhausted without a successful delivery
  • A return is requested but the package is no longer in a pre-transit state
Disposal eligibility is based on the physical movement of the package, not solely on its return status in the platform.

​
Not sure about your shipment’s status?

If you are uncertain whether a shipment is eligible for return or has already entered a disposal-eligible state, contact UniUni support before taking action.

​
Coming soon

We are actively working to support returns for US shipments. Check back for updates.