> ## Documentation Index
> Fetch the complete documentation index at: https://help.ship.uniuni.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refresh Your Shopify Connection

> Refresh your Shopify connection when new orders stop importing into UniUni Platform

If new Shopify orders stop importing — they don't appear on the Shopify Import page even though they're unfulfilled in your Shopify admin — your store connection may need to be refreshed. Refreshing re-establishes the connection so new orders import again.

## Refresh your connection

<Steps>
  <Step title="Open your Shopify integration settings">
    Go to **Settings** → **Integrations** and open your **Shopify** integration.
  </Step>

  <Step title="Click Refresh connection">
    Click **Refresh connection**. The button shows a brief loading state, then a success dialog confirms your connection has been refreshed.
  </Step>
</Steps>

After refreshing, new orders will import normally.

## Need more help?

<Card title="Contact Support" icon="envelope" href="mailto:retailsupport@uniuni.com" horizontal>
  If orders placed before the refresh are still missing, reach out to our retail support team.
</Card>