> ## Documentation Index
> Fetch the complete documentation index at: https://help.ship.uniuni.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇺🇸 United States

> Return services are not currently available for US shipments.

<Note>
  Shipping to Canada? See [Canada](/en/services/returns/shipments/canada).
</Note>

<Warning>
  Returns are not supported for US shipments at this time. UniUni does not offer return-to-sender service for packages shipped within or to the United States.
</Warning>

## What happens to undeliverable shipments

If a US shipment cannot be delivered, it will be automatically set for disposal. A shipment is subject to disposal when any of the following conditions apply:

* The shipment has moved beyond **Received** status and has been physically inducted into transit
* The shipment has transitioned away from `received` in the platform, reflecting the physical movement of the package
* All re-delivery attempts have been exhausted without a successful delivery
* A return is requested but the package is no longer in a pre-transit state

Disposal eligibility is based on the **physical movement of the package**, not solely on its return status in the platform.

## Not sure about your shipment's status?

If you are uncertain whether a shipment is eligible for return or has already entered a disposal-eligible state, contact UniUni support before taking action.

* **Email:** [retailsupport@uniuni.com](mailto:retailsupport@uniuni.com)
* **Live chat:** Available via the messenger for logged-in users on the UniUni Platform

## Coming soon

We are actively working to support returns for US shipments. Check back for updates.