> ## Documentation Index
> Fetch the complete documentation index at: https://help.ship.uniuni.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 🇨🇦 Canada

> How to handle shipment returns for Canada-origin shipments destined for Canadian addresses.

<Note>
  Shipping to the USA? Returns work differently there. See [United States](/en/services/returns/shipments/united-states).
</Note>

For Canadian shipments being returned to a Canadian address, merchants can create a return label addressed to themselves and provide that label file to the recipient — **but only if the recipient is able to drop off at a UniUni location**. Before issuing any label, confirm the recipient's proximity to an available drop spot.

<Warning>
  UniUni does not offer carrier pickup for return shipments. The recipient must physically drop off the package at a UniUni location. Do not provide the return label until you have confirmed this is possible.
</Warning>

## Return checklist

<Steps>
  <Step title="Contact the recipient">
    Reach out to the recipient and ask for their current address or location so you can assess drop-off feasibility.
  </Step>

  <Step title="Check for a nearby drop spot">
    Use the [UniUni Location Finder](https://ship.uniuni.com/locations) to search for drop spots near the recipient's location. You can also read more about location types on the [Drop-off Locations](/en/services/drop-off/drop-spots) page.
  </Step>

  <Step title="Confirm the recipient can drop off">
    Verify the recipient is willing and able to visit a nearby UniUni location. If no drop spot is within reach, a return cannot be completed at this time.
  </Step>

  <Step title="Create a return label">
    In the UniUni Platform, create a new shipment addressed **to yourself** (the merchant) as the destination. Complete the shipment details and purchase the label.
  </Step>

  <Step title="Download and share the label">
    Download the label file and send it to the recipient. Instruct them to print the label, attach it securely to the package, and drop it off at the nearest UniUni location.

    <Warning>
      The recipient must ensure the new label is the **only** scannable identifier on the package. Before dropping off, they should place the new label over — or fully remove — any previous labels, QR codes, barcodes, or other markings unrelated to this return. Failure to do so may result in the package being misrouted or undeliverable.
    </Warning>
  </Step>
</Steps>

<Card title="Drop-off Locations" icon="map-pin" href="/en/services/drop-off/drop-spots">
  Find UniUni drop spots and learn how our store and partner networks work.
</Card>