> ## Documentation Index
> Fetch the complete documentation index at: https://help.ship.uniuni.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting a Pickup

> Step-by-step guide to scheduling a UniUni pickup for your batched shipments.

Follow these six steps to request a pickup through the UniUni Platform.

## 1. Create or import shipments

Start by adding your shipments to the UniUni Platform. You can:

* **Create manually** — Use the shipment creation wizard in the dashboard
* **Upload a CSV** — Bulk-import shipments from a spreadsheet
* **Import from an integration** — Sync orders from Shopify, ShipStation, or WooCommerce

Once your shipments are created, print the individual shipment labels.

## 2. Create a batch

A [batch](/en/batches/about) is a group of shipments that you physically consolidate into a single box, bag, or container. Batching your shipments:

* Keeps packages organized
* Reduces loose shipments
* Minimizes the risk of loss or damage
* Speeds up the pickup process

Create a batch in the dashboard and add your shipments to it.

## 3. Prepare the batch

Place all labeled shipments into one sealed box. This box becomes the batch.

## 4. Label the batch

Print the **batch label** from the dashboard and attach it clearly to the outside of the sealed box. This label lets drivers and facility staff track and process your shipments.

## 5. Request your pickup

Navigate to the **Pickups** section in the dashboard:

1. Select your preferred pickup date
2. Commit the batches you want picked up

This confirms your pickup request.

## 6. Be ready on pickup day

On the scheduled date:

* Make sure someone is available at the pickup address during the pickup window
* Have your sealed, labeled batch boxes ready to hand off

<Warning>
  Drivers will wait a maximum of **10 minutes**. If no one is available, the pickup is marked as failed and the fee is **non-refundable**.
</Warning>

## Related

* [Pickup Fees & Policies](/en/services/pickup/fees-and-policies) — Fee details, waivers, and loose shipment rules
* [About Batches](/en/batches/about) — How batching works